its true. journey and childers were online but afking the hell out of it. at that moment there was a huge grief going on and they werent replying. its really frustrating to see someone grief and 2 moderators online being afk and doing nothing...

 

i totally agree we seem to only have mods in peak times of the day atleast have 1 ACTIVE mod on all the time ....

 

i will say yes, they do need some off-peak moderators, but no to all the stuff about the moderators that were on, they deserver some time alone, so what if they left there game open, i bet you do the same thing. just cut them some slack they work hard with issues all the time

 

Sios used to cover alot of the offpeak hours. I didn't see any viable offpeak hour candidates apply for staff, I would rather have no staff for a few hours in the wee hours of the morning then staff that would cause drama and be poor choices. Also Mayors/Presidents have to be careful who they give access to in their towns, best reccommendation is not to build in a town where they mayor gives access to anyone and everyone.

 

I don't want to "blow my own horn" WallyBean but I did apply for staff and in my application I stated that I can either complain all the time and have no staff to help and keep crying there is no staff - or I can apply and keep doing so to become a staff member.

I have no experience in this field, but then I'm sure it's easy enough to learn.

Back on topic.
Whom ever gets the position, needs to truely be in our time zone, offpeak, middlepeak and otherpeaks are needed to be covered, and yes there are risks for the sever, but there are bigger risks if nothing is done.

 

see now wolvie, i agree with you on the point you just made. we do need to make a stand about the lack of moderators with the different time zones, hey andrew if u read this i have excperience moderating/admin/co-owner/owner :p, anyway cause with the moderators gone for even an hour or 2 it gives griefers and hackers the oppertunity to strike. now i may sound like a noob but i personally dont care ;P

 

There is very rarely good candidates for off-peak hours. We have more than enough staff. Our last staff picks were majorly picked on best candidates who are on at off-peak.

This is a Canadian/American server, the majority of players live in Canada and America. You need to realize this, and realize the few people we have at off-peak isn't enough to get a good candidate out of.

It's better to have no staff on at off-peak than to have bad staff on. Messier with bad staff than no staff. Problems can be solved when you make a complaint.

Some of our staff is inactive at this time due to college finals/exams, others working on their second semester to finish well, and I know some of our staff have had sudden real life issues they need to attend to - that they did not plan for, or will always have no control over (jobs, health etc.)

I understand your frustration, but we can only do so much. We're trying to get more staff for off-peak when possible.

Life hits rough spots for staff, and our new off-peak staff are, well ... new. It's also the weekend, and you can't expect us to stress ourselves out all day during the weekend with the server. :/

 

@Wolvie

Yes, I know he advertises for other countries. Since we are an English-speaking server, the majority of our users are Canadian/American. Servers based in New Zealand, Australia, Norway... European countries and others.. Users play on those to play with more people like them and their language, that's why we have much fewer foreigners and much less off-peak players - that is why it's off-peak, correct? o.o

"Bad" was a bad generalization. "Not good" or "not great" could have been better, or rephrasing what I said overall. It's still better to have decent staff than questionable staff; staff members that we know can handle their job. Great applications and good people will not always be the best fit to handle situations a staff member needs to.

We have off-peak staff, I've seen them on the past week and have spoken to them. Your off-peak may be more "off-peak" than most of our foreigners (we have few Australians, and from my understanding Australia has a further..ahead timezone than most?), or those couple of hours between staff getting on.

Believe me, I can't be based on on-peak. :/ I don't play on-peak much at all, I have no idea how that goes, who is on, etc. I've only seen and been on off-peak the past couple months (the only times I can get on). And we really were looking for off-peak hour moderators, that was the whole point of applications opening before.

 

I agree that there is too little off-peak moderators, most time when Im on during weekdays there is 1-2 moderators on, 90% of time one of them is kuke, but even more often there is 0 moderators online and when something happen we, players who know more about server, who play more, must stop fights, and then people (almost always new users) say that we don't know anything, and that they want moderator to handle situation (this is rare, but happens), and by time moderator come one of users already left server.

 

Take screenshots, make a complaint. Even if we don't deal a punishment, we can warn, and take note of it. If you guys don't help us, we can't help you. It's not a solution to getting more off-peak staff or instantly solving problems, but in the long run it can help a lot.

 

I understand that you are frustrated Wolvie, and I appreciate your enthusiasm about the subject, but I'm not sure that being aggressive towards our members of staff is going to get you anywhere.
Maybe it is true that more off-peak moderators are needed, but unless suitable candidates apply then people aren't going to be chosen simply because we need people at that time.
It is unfortunate that the 2 online moderators were afk at the time of the incident, but these things happen, and both Journeysent and Childersc are good at their jobs.

 

There does seem to be a lack of moderators on at this time....instead of complaining though I would offer my services as mod...I have been head admin with access to server commands and the ability to reset....I am trusted and mature (just turned 40). I don't do drama and like to help people. I really enjoy this server and I believe it has a group of the best players that I have seen...and I have seen alot of servers...(mostly bad). <-----shameless plug lol

 

Imo I'm a great candidate for offpeak hours when I'm now admitting I can't get away from this game.

 

@Wolvie

End of on-peak was insanity and I had to take time out of my life to get on.

When I do get on, it is off-peak. Not every night, because I'm dealing with serious RL problems right now (health issues, school, family). Your off-peak online time is different than the off-peak time I do and can get on. :/

Staff as a whole does their best to get on during the various off-peak hours, and does their best to hire more staff for off-peak when a good candidate comes up. We spend two+ weeks deciding on who would be best suited for the task of being a staff member.

If it helps at all, I've made a suggestion to Andrew about possibly getting specifically one or two more off-peak staff members. I have no idea if he will go with it, but I gave it a shot. We really don't need a lot of off-peak staff members when there's a significant drop in users. One staff member (when not afk) can usually handle about 20 people online.

 

Possibly the birth of a new type of moderator.