Proper Evidence and Transaction Safety Guide - Historical

Overview(top)

It is very important to document agreements between you and other users or use fail-safe methods (like /trade) to ensure that you are protected from scams.
While scamming isn't allowed on EcoCityCraft the hard truth is that if you cannot prove that you were scammed then Staff unfortunately are not able to assist you.

Staff Assistance on Scamming(top)

To ensure fairness and uphold a consistent justice system, staff must operate based on evidence, not assumptions or hearsay.
Staff do have limited resources for dealing with on-site scamming and bad faith transactions.
Staff are unable to;

• View or verify chat logs (including PMs, private channels, party chat, etc.)
  
• Staff are unable to verify payments or item transfers without screenshots.
• Take action against users without clear, documented proof
• Retrieve items or money that you may have lost in a bad faith deal.

Staff can assist you with:

• Middleman trades or agreements (upon request).
• Help you draft agreements or contracts.
• Advise you on safe trading practices.
• Assist if a complaint is filed with valid evidence.

If you file a complaint with proper evidence.

• The defending user will be given a chance to respond.
• Staff will attempt to mediate and guide both parties toward resolution.
• If no agreement can be reached and evidence supports wrongdoing, appropriate consequences will be issued.