+1.
Should work like complaints (ASAP)

 

I made sure to do grief reports as soon as I saw them when I was supermod. I guess it's just a natter of activity.

 

Last 5 Grief Report, when they were posted and when they were dealt with:
1. Thursday Posted (6pm) - Completed Friday (6pm) = 24 Hours
2. Sunday Posted (5pm) - Completed Tuesday (2am) = 33 Hours
3. Monday Posted (2am) - Completed Tuesday (2am) - 24 Hours
4. Sunday Posted (1am) - Completed Sunday (3am) - 2 Hours
5. Feb 19th Posted (N/A) - Completed Feb 20th (N/A) - 24 Hours

Average Wait Time - 21 Hours

Grief Reports 6-10 (Cant look at times)
6. Feb 18th Posted - Completed Feb 18th
7. Feb 18th Posted - Completed Feb 18th
8. Feb 18th Posted - Completed Feb 18th
9. Feb 16th Posted - Completed Feb 16th
10. Feb 15th Posted - Completed Feb 16th

Response Time - Within 24 Hours

Cant really say they are not done in a timely manner, there are a few that are not dealt with quickly, this is because not the correct information has been given...

Also, since 1st October to 31st December 2014 -
5 of 82 topics had a response time of 2 Day response time
0 of 82 topics had 2 Day+ response time

Since the New Year to Today -
2 of 67 topics had a response time of 2 Day response time
0 of 67 topics had a response time of 2 Day+ response time

This is all from a GMT timezone. But as you can see, they are done pretty quickly and in a timely fashion.

-1

This is true, but just the same as every other SMod, we do them when we can, for example, you did one of those 7 that waited 2 days for their report to be done, and you gotta admit, 7 out of 149 topics having a response time of 48 hours, None longer isn't bad.

Mission001

 

So when did you wait 4 days? I tend to believe Mission, however, you have stated something that needs to be resolved. Please provide the link for this grief report that took so long as I feel if this did happen, it was possibly when the server has been down for a few days for hardware failure and is not a fair reprimand of our hard working staff (IMHO).
As for block logs, they are cleared when a major reset happens or once a week normally it seems. It is a mystery to everyone - even staff sometimes as reported in many responses to grief reports when they are just as saddened by log block clear as any of us.

 

We aren't given prior warning for logblock clears, and we aren't going to be, it would be a massive liability. For that hour we could grief almost wherever we wanted and get away with it, knowing that nothing would happen because logblock logs would be cleared. That information could be leaked (intentionally or accidentally). Unless you saw the grief happen you'd have 0 evidence when the grief happened or who did it, as that info would vanish with the block logs.

I trust everyone on staff, I really do. But should any staff member decide to cause trouble with their powers, this would give them the ability to do a lot of damage in a short period of time and with no way to catch them.

 

You know, I have a thought that is slightly off-topic but relevant. When my town was new and much smaller, I had a few instances of grief and I wondered why it took staff so long (bear with me, staff) to respond to them. I also thought of the prevention of grief and/or grief penalties as primarily a staff responsibility. But the more important lesson to learn from griefing is not about staff -- it's about the players who griefed you. What did they have in common; how did they behave; and how can those sorts of players be spotted from the start and not sold a plot or home in the first place?

I do a few simple things when I am "selling" plots that aren't really sales tactics, they're tests of the player: (1) no plot or home is sold for any amount less than $1000 provided by the player themselves; (2) no player is sold a plot or home without first being told to go to our town thread and read the town rules; and (3) no player is sold a plot or home if they exhibit certain behaviors -- not responding to initial questions; attempting to edit blocks before they're added; showing any kind of crappy attitude at all. The $1000 isn't for me to make money -- it's because a player who has paid $1000 has a psychic investment in the town, and they have something to lose. A player who wants it for free will grief you. A player who wants to do a payment plan for an amount that small will grief you. A player who doesn't listen when you're talking to them will grief you. A player who has "trouble" reading the town rules -- or claims to have read them too quickly -- will grief you. Players who pass those tests will not.

As evidence, I offer the fact that central Lancaster has more than 100 active players in it, dozens of them builders, and is built out of enough expensive materials to buy a melon sword if you mined it -- and we have not had a single case of grief in months.

Staff are not the solution to every problem on the server. Sometimes, we are.

 

What an awesome way to approach this and I have attempted to do the very same thing myself. I have had very few grief episodes to report myself for the same reason.
A melon sword of materials just for the mining - hmmm .... can I have a plot? I can pay you $1/day for a thousand days :p

 

Someone did some calculations and told me that, but I wouldn't swear to it ... I have a thing for quartz ...

 

I have seen your towns, you also have a thing for creating beautiful structures.
I see you did not answer my question about purchasing a plot - offer still stands :D

 

Only if you agree to pay exactly one dollar -- but no more -- every single day for 1000 days. :)