[Suggestion] Give Players a Way to Give Staff Feedback

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We don't need a poll from the general public who may not have interacted with certain staff members on how they perform. However, I don't think the system is evenly balanced. I think it's ridiculous that they allow player complaints to be public, but not staff complaints. This is the whole problem! People feel like staff are given special privileges because no one (other then staff) get to witness what's done about a situations involving a staff member. Am I saying saying staff complaints should be public? No. I think they should be private, but I think ALL complaints should be private. I find it funny that a staff complaint can be dealt with in private, but when it's bought up about being public, we hear nothing but reasons why it should be private. Now look at what was said when we've asked for player complaints to be private...

Just a mountain of reasons why we can't and why it's a terrible idea. They are the SAME thing. We need to start treating them as such. Either make ALL complaints private, or make ALL complaints public. I think if the balance between the two were equaled out, people would be much happier because as it stands, it just seems like staff are getting special treatment.

 

All complaints should be public in my opinion. Ban Appeals should be private if anything.

Think of someone who has a complaint on them for scamming, and no one would know about it until they got scammed. Though, Staff Complaints should be public, and I 100% agree with you on that, though I disagree with your stance on this suggestion.

 

So true. People should have a way of knowing who they should and shouldn't be making deals with, but making everything public doesn't always help. There are loads of people who don't have a forum account or simply don't look in the complaints section. They make deals with people who have previously scammed others and get caught up in the mix. So making something public doesn't always help people. I mean look at the recent events... the server is down and Andrew posts regular updates on twitter, there is a section on the forum these posts pop up on and we still have tons of people asking about what's going on when the answer is staring them right in the face.

Mods have scammed too, but their complaints are handled privately so how will people know not to trust them? It doesn't set a very good example when staff go around telling everyone another staff's ban reason, because then staff are breaking the rule of not talking about someone's ban reason. This would lead into your "making ban appeals private suggestion", without that ban appeal, people wouldn't know why someone was banned if the complaint was kept private to start with. I think that if the person did the crime, it should be out in the open, people should know... but this creates more drama and as stated by others, it could label an innocent person as something they are not just simply because they have a complaint on them. People don't take the time to look at what's right in front of their face, do you think they would take the time to read through entire complaints?

As you can see no matter which way you go public or private, there is always a problem with either side. I could go on and on about why they shouldn't be public or why they shouldn't be private, but I could literally care less about which way it goes, just as long as both staff complaints and player complaints are handled the same way.

 

I don't think they should be handled the same as they are not the same. It's not like serious offenses are hidden and nothing is done. If needed that staff member won't be on the team any longer. We don't have scamming staff members either so not sure why that was even stated. If a staff member was scamming then they would no longer be staff.

 

I have to disagree as I have seen multiple staff complaints on blatant over reaches in power on multiple occasions yet nothing has been done about it.

 

I thought staff were players too? Why should they be handled differently?
What I said:

Willclo comes to mind. He was a mod when he scammed everyone, I never said he was still a mod.
Permabanned users have come back on the server before (and they usually have to appeal directly to SA+ so even their appeals are not public). Since it was never documented publicly about what Willclo did, if he ever comes back, newer members have no way of knowing what he did and risk being scammed like all the other people were. That's all I was trying to say.

 

Because if these complaints were public, all we'd get is just drama and trolls. There'd be many more irrelevant posts on that complaint, not to mention tons of people arguing about it in global.

Also, players are much more reluctant to report staff abuses in public than they are in private.

 

We have that now with normal player complaints...

 

So you're saying that staff is above the law? That's extremely ironic.

 

There would be much more drama with staff complaints than complaints against normal players. Staff are some of the most well-known and respected players on ECC, and generally complaints against actual abuses of power are much more paid attention to than Player A spamming.

 

No, absolutely not.

 

Then why should we not have their complaints public? It makes no sense.

I'm sure as heck you can find a bunch of complaints with many irrelevant (by you at times, I daresay) posts that cause trolling and discord.

 

So why not handle them all in private?

 

Because staff complaints would just cause more discord.

Because player complaints can give a certain background check on these players. Not to mention, players CAN have relevant information to add to these complaints.

 

If a staff member wants to break rules they should sure as hell should get hate for it as every non staff member does. It shouldn't be kept it private For safety reasons.

 

Well staff members should have to go through back ground checks too ;P

 

That's an unsupported claim.

You can't just throw things out into midair and assume it is correct.

 

As stated before in other suggestion threads:
1. Complaints and ban appeals should be so that only staff can post in them (but everyone can see them).
2. A staff member can tag in a complaint they will be handling it.
3. If anyone has more evidence to add, they can PM the staff who tagged that complaint.
Note: I've been told by several staff when adding additional evidence to a complaint to "next time make a separate complaint"
Just saying. Why can't this work for staff complaint too?
A complaint is a complaint, shouldn't matter who it's against.

 

Why couldn't they all be private,

And then when they are completed, they are moved and are viewed to the public.
You could even go to the extent that Complaints that are dismissed stay hidden in a forum, while other Complaints which result in action being taken could be un-hidden so the public can see it.

That means Members can still see the Complaints that are viable, and then dismissed complaints don't.
This could be done for both Staff and Member Complaints.
Win Win

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I could name you a dozen serious offences that should have been told to the community but wasn't, depends on what you class as serious though.
We do have scamming staff members but thats not the point, if they scam someone, they get demoted.
Then the staff member would probably create a topic saying they resigned cause they are too busy or they are focusing on schoolwork, so the public don't actually find out what happened.

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I can see why having them all show would make people dislike certain staffers and what not or not trust them because they have a ton of complaints, but look at my suggestion above.
Do them exactly like the LWC's
Keep them hidden until they are dealt with, and the ones that are dealt with and not dismissed, they can be locked, turned to visible and moved. Others stay hidden and are moved into a separate hidden forum not to be seen by the public.

Pretty sure thats what Ladyv was trying to get at.

 

A staff complaint isn't the same as a player complaint.
Player complaints are about players breaking rules.
Staff complaints can be about staff breaking rules, but they're usually about a staff member acting unfairly, a wrongful warning, something like that. The latter is far more subjective and can not only be from a staff guideline being broken but also because a guideline may be inadequate or policy outdated.

However regardless of the reason, people would just see that a staff member did something unfavorable and the public complaint would serve to discredit them. Which, unless a staff member is no longer a staff member, they still have authority.

I don't see any actual benefit for staff complaints being public. They'd be targets for flaming, trolling, and harassment. People will be less inclined to file them in the first place, because they themselves might become the target. Sure, people get to know things - but where's the benefit in that?