Well, then -1 to the suggestion. It appears things will be WAY less efficient if we have a hacking team that small.
so... If they took months in the past, they tend to take well over a week still. If the user in which the complaint was filed against is indeed hacking, why wait? Blah blah blah unanimous decision blah blah blah. Mean while, someone is hacking and earning hundreds of thousands if their active for the week or 2 it takes to get handled...
You're assuming that it's easy to handle these complaints. If staff were to rush these complaints, I can assure you there'll be some players who were wrongly banned. And there's nothing good about wrongly banning players - it'll only lead to more complaints. From what I've heard, I'm no staff member for sure just heard this, staff like to make sure that they're 100% sure on banning a player for hacking. As Oreo said, staff members aren't availible "right here, right now" becuase of different time zones and such. Trust me, hackers are very annoying and ruin the game expirience for others. But rushing this system will only make things worse.
