[Bug Report] Cannot select SkyGod on Tebex

Discussion in 'Help & Support / Errors & Bugs' started by 314, Jul 13, 2024.

  1. 314

    314 Irrational GameAdmin, former ServerAdmin
    EcoLegend ⛰️⛰️⛰️⛰️ Ex-President ⚒️⚒️ Prestige ⭐ VI ⭐ Premium Upgrade

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    Minecraft Username:
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    Brief Description:
    Having a Skyblock rank reduces the cost of the following rank(s). However, Tebex apparently does not allow you to purchase a rank if it is cheaper than one you already have.

    Instructions:
    The following steps cause the bug.
    • Have the SkyLegend rank purchased on Tebex (see Evidence #1).
    • Make sure you are logged in via Tebex, e.g. by adding something else to your cart.
    • Try (and fail) to add SkyGod to your shopping cart (see Evidence #2).
    Notably, the following steps do not cause the bug.
    • Have the SkyLegend rank purchased on Tebex.
    • Select SkyGod without logging in, which prompts for your username.
    • The package is successfully added to your shopping cart.

    How many times did you recreate this?:
    3-4 times followed by logging out of the shop.

    Result:
    Having SkyLegend reduces the cost of SkyGod below that of SkyLegend (see Evidence #3). Tebex thus refuses to add SkyGod to my cart because I already own a more expensive feature in this category.

    If I am not logged in yet, Tebex displays the regular prices for all the ranks. Since SkyGod is more expensive than SkyLegend, I can still add the feature to my cart because it does not adjust the SkyGod price until after I have entered my username.

    Note: I am not sure how this affects the other ranks if you have a lower Skyblock rank.

    Expected Result:
    Being able to upgrade from SkyLegend to SkyGod regardless of the package's pricing.

    1. I already own the SkyLegend rank.
    [​IMG]

    2. I cannot purchase SkyGod.
    [​IMG]

    3. Tebex only adjusts the price of ranks I do not yet own, which makes SkyGod cheaper than SkyLegend.
    [​IMG]
     
  2. 314

    314 Irrational GameAdmin, former ServerAdmin
    EcoLegend ⛰️⛰️⛰️⛰️ Ex-President ⚒️⚒️ Prestige ⭐ VI ⭐ Premium Upgrade

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    Thanks for looking into it.

    I'm not looking to get SkyGod right now, but the workaround I described still allows me to buy the feature via Tebex.