[Suggestion] Increase Grief Report Priority

Discussion in 'Suggestions' started by bandgeek12345, Feb 26, 2015.

  1. bandgeek12345

    bandgeek12345 Builder
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    Minecraft Name:
    bandgeek12345
    Suggestion:
    Increase the grief report priority
    Reason:
    griefing is bad.. nobody like it when it happens, nobody likes to see it after it happened. you cant clean up a grief till a staff looks at the report and does their job. griefs slow down productivity of a town, less productivity means less money. this expecially applies to farm griefing.
    Any Other Information:
    personally i have waited up to 4 days for a grief report to be looked at. greif reports take entirely too long to be solved and this saddens me. the block logs are a mystery, nobody really knows when they get cleared.. maybe staff does.. but users dont, and to put a user through a slow grief report response is punishing to the user for being griefed.
     
  2. stoler202

    stoler202 Builder
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    +1.
    Should work like complaints (ASAP)
     
  3. oxwood2

    oxwood2 Builder
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    I made sure to do grief reports as soon as I saw them when I was supermod. I guess it's just a natter of activity.
     
  4. Mission001

    Mission001 Ex-EcoLegend HⱻặĐHůƞẗǝɍ
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    Last 5 Grief Report, when they were posted and when they were dealt with:
    1. Thursday Posted (6pm) - Completed Friday (6pm) = 24 Hours
    2. Sunday Posted (5pm) - Completed Tuesday (2am) = 33 Hours
    3. Monday Posted (2am) - Completed Tuesday (2am) - 24 Hours
    4. Sunday Posted (1am) - Completed Sunday (3am) - 2 Hours
    5. Feb 19th Posted (N/A) - Completed Feb 20th (N/A) - 24 Hours

    Average Wait Time - 21 Hours

    Grief Reports 6-10 (Cant look at times)
    6. Feb 18th Posted - Completed Feb 18th
    7. Feb 18th Posted - Completed Feb 18th
    8. Feb 18th Posted - Completed Feb 18th
    9. Feb 16th Posted - Completed Feb 16th
    10. Feb 15th Posted - Completed Feb 16th

    Response Time - Within 24 Hours

    Cant really say they are not done in a timely manner, there are a few that are not dealt with quickly, this is because not the correct information has been given...

    Also, since 1st October to 31st December 2014 -
    5 of 82 topics had a response time of 2 Day response time
    0 of 82 topics had 2 Day+ response time

    Since the New Year to Today -
    2 of 67 topics had a response time of 2 Day response time
    0 of 67 topics had a response time of 2 Day+ response time

    This is all from a GMT timezone. But as you can see, they are done pretty quickly and in a timely fashion.

    -1


    This is true, but just the same as every other SMod, we do them when we can, for example, you did one of those 7 that waited 2 days for their report to be done, and you gotta admit, 7 out of 149 topics having a response time of 48 hours, None longer isn't bad.

    Mission001
     
  5. bandgeek12345

    bandgeek12345 Builder
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    the consistency of response time is wonderful, the point im trying to bring up is that 24 hours is entirely too long. 24 hours without a farm can mean breaking a payment or even an entire contract. resulting in loss of time, money, and possible complaint/ban. grief has terrible effects on other users and should be taken care of with a higher priority.
     
  6. AdmiralD

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    So when did you wait 4 days? I tend to believe Mission, however, you have stated something that needs to be resolved. Please provide the link for this grief report that took so long as I feel if this did happen, it was possibly when the server has been down for a few days for hardware failure and is not a fair reprimand of our hard working staff (IMHO).
    As for block logs, they are cleared when a major reset happens or once a week normally it seems. It is a mystery to everyone - even staff sometimes as reported in many responses to grief reports when they are just as saddened by log block clear as any of us.
     
  7. bandgeek12345

    bandgeek12345 Builder
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    well i cant seem to find half of my grief reports on the forum anymore. not that its relevant so i cant post a link to the report that took so long to be handled. either way it was 1 report, this suggestion isnt to solve 1 unsatisfactory report, its to address the issue of grief reports taking to long as a whole. as for the other issue block logs should be known by higher up mods/admins to remove the possibility of a grief report being dismissed. grief reports should atleast be looked over 1 hour prior to logs being wiped.
     
  8. Nicit6

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    We aren't given prior warning for logblock clears, and we aren't going to be, it would be a massive liability. For that hour we could grief almost wherever we wanted and get away with it, knowing that nothing would happen because logblock logs would be cleared. That information could be leaked (intentionally or accidentally). Unless you saw the grief happen you'd have 0 evidence when the grief happened or who did it, as that info would vanish with the block logs.

    I trust everyone on staff, I really do. But should any staff member decide to cause trouble with their powers, this would give them the ability to do a lot of damage in a short period of time and with no way to catch them.
     
  9. bandgeek12345

    bandgeek12345 Builder
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    ok i see the issue of the knowledge of mods/admins knowing when the logs would be cleared. that being said isnt that more of a reason for grief reports to be checked more often?
     
  10. jmichael214

    jmichael214 Back Again, Apparently
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    You know, I have a thought that is slightly off-topic but relevant. When my town was new and much smaller, I had a few instances of grief and I wondered why it took staff so long (bear with me, staff) to respond to them. I also thought of the prevention of grief and/or grief penalties as primarily a staff responsibility. But the more important lesson to learn from griefing is not about staff -- it's about the players who griefed you. What did they have in common; how did they behave; and how can those sorts of players be spotted from the start and not sold a plot or home in the first place?

    I do a few simple things when I am "selling" plots that aren't really sales tactics, they're tests of the player: (1) no plot or home is sold for any amount less than $1000 provided by the player themselves; (2) no player is sold a plot or home without first being told to go to our town thread and read the town rules; and (3) no player is sold a plot or home if they exhibit certain behaviors -- not responding to initial questions; attempting to edit blocks before they're added; showing any kind of crappy attitude at all. The $1000 isn't for me to make money -- it's because a player who has paid $1000 has a psychic investment in the town, and they have something to lose. A player who wants it for free will grief you. A player who wants to do a payment plan for an amount that small will grief you. A player who doesn't listen when you're talking to them will grief you. A player who has "trouble" reading the town rules -- or claims to have read them too quickly -- will grief you. Players who pass those tests will not.

    As evidence, I offer the fact that central Lancaster has more than 100 active players in it, dozens of them builders, and is built out of enough expensive materials to buy a melon sword if you mined it -- and we have not had a single case of grief in months.

    Staff are not the solution to every problem on the server. Sometimes, we are.
     
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    #10 jmichael214, Mar 1, 2015
    Last edited: Mar 1, 2015
  11. AdmiralD

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    What an awesome way to approach this and I have attempted to do the very same thing myself. I have had very few grief episodes to report myself for the same reason.
    A melon sword of materials just for the mining - hmmm .... can I have a plot? I can pay you $1/day for a thousand days :p
     
  12. jmichael214

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    Someone did some calculations and told me that, but I wouldn't swear to it ... I have a thing for quartz ...
     
  13. AdmiralD

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    I have seen your towns, you also have a thing for creating beautiful structures.
    I see you did not answer my question about purchasing a plot - offer still stands :D
     
  14. jmichael214

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    Only if you agree to pay exactly one dollar -- but no more -- every single day for 1000 days. :)