[SG Bug] Reward Amount Not Being Displayed Upon Reaching a 10 Level Increment

Discussion in 'Help & Support / Errors & Bugs' started by Maco20047, Apr 2, 2018.

  1. Maco20047

    Maco20047 |-《□》-The Medievalist-《□》-|
    Builder ⛰️ Ex-President ⚒️⚒️ Premium Upgrade

    Joined:
    Jul 29, 2013
    Messages:
    1,303
    Trophy Points:
    40,840
    Gender:
    Male
    Ratings:
    +576
    I just hit level 10, and in game it did not display the amount I was rewarded for my progress.



    EDIT: I also did not receive a reward on the forums.
     
    #1 Maco20047, Apr 2, 2018
    Last edited: Apr 2, 2018
  2. JamieSinn

    JamieSinn Retired Lead Administrator/Developer
    Builder ⛰️ Ex-Tycoon ⚜️⚜️⚜️ Premium Upgrade

    Joined:
    Jun 4, 2011
    Messages:
    5,517
    Trophy Points:
    78,090
    Gender:
    Male
    Ratings:
    +4,588
    There's a known issue regarding latency for players and the server not replying fast enough.
    Will be fixed shortly.
     
  3. andrewkm

    Founder Premium Upgrade

    Joined:
    Apr 5, 2011
    Messages:
    20,603
    Trophy Points:
    102,160
    Ratings:
    +15,128
    This should now be fixed. Please confirm @Maco20047
     
  4. Maco20047

    Maco20047 |-《□》-The Medievalist-《□》-|
    Builder ⛰️ Ex-President ⚒️⚒️ Premium Upgrade

    Joined:
    Jul 29, 2013
    Messages:
    1,303
    Trophy Points:
    40,840
    Gender:
    Male
    Ratings:
    +576
    I still haven't received my reward for reaching level 10, however I will log in tonight and try to get to level 20 and see what happens. Will post results here ASAP.
     
  5. andrewkm

    Founder Premium Upgrade

    Joined:
    Apr 5, 2011
    Messages:
    20,603
    Trophy Points:
    102,160
    Ratings:
    +15,128
    The rewards that didn't go through while this was broken will not go through. It is impossible for us to reward everyone that missed a reward during the broken period. We are curious if from this point on everything works well for you.
     
  6. AdmiralD

    AdmiralD IsleTradingCo
    EcoLeader ⛰️⛰️⛰️ Ex-EcoLegend ⚜️⚜️⚜️⚜️ Prestige ⭐ V ⭐ Premium Upgrade

    Joined:
    Jul 26, 2013
    Messages:
    6,119
    Trophy Points:
    97,160
    Gender:
    Male
    Ratings:
    +4,290
    I can confirm that level 20 worked perfectly for me.
     
  7. andrewkm

    Founder Premium Upgrade

    Joined:
    Apr 5, 2011
    Messages:
    20,603
    Trophy Points:
    102,160
    Ratings:
    +15,128
    Thank you. Please continue to keep watch on your leveling. It seems some users continue to get issues, and others do not.