Okay computer back!

Can you use Ethernet?

 

If you are have no internet, how did you post that?

 

Smart Phone

 

I'm by no means an expert on computer problems, so I suggest you consult someone who has more knowledge about this.

 

lukewhicker,

I've got numerous questions for you:

1) Is this a laptop or desktop?

2) Did the wireless work before taking it to the computer shop?

3) Is the wireless adapter the USB type, or the type that connects to the motherboard internally?

4) IF USB, When you disconnect and reconnect the wireless adapter, does your operating system make a noise like its detected/removed?
* If this is a laptop with proprietary wireless, skip this question.

5) Does the device manager see the device? If so, are there any caution signs next to the adapter?

6) Do you have another wireless adapter you can test in place of your wireless adapter?


From what I gather:

1) When they reformatted your system.. they did not install the wireless as they did not have the drivers. If this is a desktop, connect with the ethernet cable just long enough to install drivers (from Windows or the wireless adapter site) . If laptop, your laptop manufacturer should have the drivers on their website you can download and install.

2) You may have a bad wireless dongle or bad USB port, if that's how your system is setup.

I'm guessing it could be a driver issue, but please keep me in the loop. I'll help out where I can! If push comes to shove, with your permission... I can TeamViewer remote into your system to look at the issue.


-b14

 

Try connection via ethernet straight through cable or reloading your wireless adapter's drivers

 

If you don't want to do a factory reset, then you better order a new wireless adapter. This problem happened to me and I ended up replacing the wireless adapter.