Hello, (Disclaimer: I do not know if players whom have never joined the server before start in the lobby server or not, I simply have been in it for a little bit and this is what I have seen.) From what I have seen, new players whom are in the lobby keep saying one thing, "Where can a join a town?" (maybe some other things like "How do I join a town?", but they are all basically the same thing.) I have also (from the time I was just being there to be there) there was no one there helping them and I tried to help a few of them, but some of them quit before I could get to them. I simply wanted to let the community know about this. @legotom001
Yeah there really should be more places like Buildtopia who are so friendly to totally lost new users. I try to help when I can and frequently during the day mayors intercept them and mods help out but I've noticed especially in the wee hours that there are many new players who get totally ignored and give up. And the tutorial is all well and good but I really think more guidance is needed. When I am in the position to do more I hope to do something like Buildtopia and Spockland College. In fact I think it would be really helpful if there was an ad that these services exist where new players would see it right away. And Builders bonus as well. The ECC community really wants to be helpful but the server itself is set up to be too clunky to allow it
New players start in rising spawn for the time being. We try to address issues as much as we can but recently we have seen a surge of new players due to us being highly ranked on the vote4 site, making it difficult sometimes to address everyone. New users are encouraged to go through the /tutorial first and then contact a staff member if they have any other questions. As to housing for new players due to the recent surge most of our available apartments filled quickly. I personally plan to build a new builder apartment in my town here soon to try and accomodate some of these new users.
Similar to what @techy88 has said. Us mods try establish communication asap with the new users at spawn/lobby/mining spawn/etc. and help them out as soon as we can. Our /tutorial does cover how to join a town, but not everyone reads it. Plus some people aren't patient and don't wait the 10-20 seconds it takes us to teleport to spawn, and say hello. We can't do much about that, but as I said we try out best to greet new users and help them out where possible. Also do remember that a lot of staff PM rather than speak in local chat channels. BuildTopia, @AdmiralD 's Builder Bonus and many of the other things on ECC are doing a great job to keep the community strong and continuously grow. So +1 to them and I think we're doing an incredible job as a whole at keeping people involved and interested in ECC, this applies to both new and old members.
My bad, I did now know that new players start at the rising spawn. As for trying to estsblidh communication asap, I guess what I meant to say in the original post is: The biggest problem (imo) with the new lobby server is, you can see global (from the main server), but (as far as I know) you can not chat in global. This would lead to things happening like this... *New player sees the "Lobby" sign at spawn.* *New player walks though the "Lobby" portal at spawn.* (possibly not knowing what it is.) *New player trys to get help on something by chatting in (their) global.* *No one replies to the New Player as there is most likely no one else at the Lobby server* *New Player quits* This is where I think a little improvement could be made. (simply changing the default lobby server chat to "Local" and add the main server's "Global" there. Also, while typing this, this seems (imo) better suited for a suggestion. *goes off to make this a suggestion.*
i agree - maybe make clear what lobby is for because we got confused with it even separate channels making bit difficult to talk to others
