I changed my nickname about a year ago. and i write a report that with a thread. but my town is still belongs to my ex-nickname. then i don't have any permissions for manage or use my town. can i take a support about my nickname changing issue?
https://www.ecocitycraft.com/forum/threads/must-read-before-posting-common-bugs.145757, last spoiler. When you are online you can ask any GameAdmin to add your new username to your town's owner list.