Forum Theme Bug

Discussion in 'Help & Support / Errors & Bugs' started by DonaldTrump9, Oct 14, 2016.

  1. DonaldTrump9

    DonaldTrump9 Former President of ECC
    Builder ⛰️ Ex-EcoMaster ⚜️⚜️⚜️⚜️ Premium Upgrade

    Joined:
    Jun 21, 2016
    Messages:
    1,075
    Trophy Points:
    58,660
    Ratings:
    +2,857
    Minecraft Username:
    ZevZero

    Brief Description:

    Going to the Staff Complaints section removes your custom forum theme.

    Instructions:

    You must have forum premium to do this.
    Go to the "Staff Complaints" section.

    If you have a custom theme applied, it will disappear.

    How many times did you recreate this bug?

    Happens 100% of the time.

    Result:

    Default forum theme gets applied.

    Expected Result:

    Custom forum theme should stay applied.

    Evidence:

    Click the link below. If you have a custom theme applied, it will disappear.
    https://ecocitycraft.com/forum/forms/complaint-form.13/respond

    UPDATE:
    There seems to be an issue with the "www" before the URL. When I was on the page, I realized that it was missing from the URL. I inserted it and hit enter, and the theme was re-applied. Strange...

    It turns out, removing the "www" from the URL of any page on the forums removes your custom theme. I looked at the link to the Staff Complaint section, and it isn't missing the "www" in the URL... but when I click the link, it's not there.
     
    #1 DonaldTrump9, Oct 14, 2016
    Last edited: Oct 14, 2016
  2. 314

    314 Irrational SuperMod, former ServerAdmin
    SuperMod EcoLegend ⛰️⛰️⛰️⛰️ Ex-President ⚒️⚒️ Prestige ⭐ VI ⭐ Premium Upgrade

    Joined:
    Apr 1, 2014
    Messages:
    7,055
    Trophy Points:
    97,160
    EcoDollars:
    $2,400,000
    Ratings:
    +4,921
    This doesn't happen to me - does it persist when you reload the page?

    The forum theme appears to bug very regularly for me on random pages, but it is always fixable with a single F5.
     
  3. DonaldTrump9

    DonaldTrump9 Former President of ECC
    Builder ⛰️ Ex-EcoMaster ⚜️⚜️⚜️⚜️ Premium Upgrade

    Joined:
    Jun 21, 2016
    Messages:
    1,075
    Trophy Points:
    58,660
    Ratings:
    +2,857
    Refreshing doesn't work. Maybe it's just my internet, but I wonder if it happens to anyone else.
     
  4. JamieSinn

    JamieSinn Retired Lead Administrator/Developer
    Builder ⛰️ Ex-Tycoon ⚜️⚜️⚜️ Premium Upgrade

    Joined:
    Jun 4, 2011
    Messages:
    5,517
    Trophy Points:
    78,090
    Gender:
    Male
    Ratings:
    +4,588
  5. DonaldTrump9

    DonaldTrump9 Former President of ECC
    Builder ⛰️ Ex-EcoMaster ⚜️⚜️⚜️⚜️ Premium Upgrade

    Joined:
    Jun 21, 2016
    Messages:
    1,075
    Trophy Points:
    58,660
    Ratings:
    +2,857
    Still happens, even after refreshing the page.
     
  6. BrokeMel

    BrokeMel broke
    Resident ⛰️ Ex-Tycoon ⚜️⚜️⚜️ Premium Upgrade

    Joined:
    Jul 26, 2013
    Messages:
    1,018
    Trophy Points:
    61,160
    Gender:
    Female
    Ratings:
    +830
    IIRC, it's related to the www. before the ecocitycraft.
     
  7. DonaldTrump9

    DonaldTrump9 Former President of ECC
    Builder ⛰️ Ex-EcoMaster ⚜️⚜️⚜️⚜️ Premium Upgrade

    Joined:
    Jun 21, 2016
    Messages:
    1,075
    Trophy Points:
    58,660
    Ratings:
    +2,857
    I clicked the link and as you said, the www was missing from the url. I put it in and the theme was applied again. Is this some kind of bug with the website, or just my internet? I've never seen that happen before.
     
  8. BrokeMel

    BrokeMel broke
    Resident ⛰️ Ex-Tycoon ⚜️⚜️⚜️ Premium Upgrade

    Joined:
    Jul 26, 2013
    Messages:
    1,018
    Trophy Points:
    61,160
    Gender:
    Female
    Ratings:
    +830
  9. andrewkm

    Founder Premium Upgrade

    Joined:
    Apr 5, 2011
    Messages:
    20,683
    Trophy Points:
    102,160
    Ratings:
    +15,143
    It's due to your browser cookies.
    Set the same custom theme in www. and non www. pages and you won't have this issue.
     
  10. 314

    314 Irrational SuperMod, former ServerAdmin
    SuperMod EcoLegend ⛰️⛰️⛰️⛰️ Ex-President ⚒️⚒️ Prestige ⭐ VI ⭐ Premium Upgrade

    Joined:
    Apr 1, 2014
    Messages:
    7,055
    Trophy Points:
    97,160
    EcoDollars:
    $2,400,000
    Ratings:
    +4,921
    That's what I did when these bugs first occurred, i.e., some time after the forum style change. It didn't really fix it for me, even consistent use of my bookmarks occasionally yielded different results. I tested with both ecocitycraft.com and www.ecocitycraft.com bookmarks.

    Although, I suspect that in my case the cookies are breaking things in a different way.*


    *Reason: My old problems with 2fa's cookie-based "Remember this device for 30 days" not working, then suddenly working for a few weeks, breaking again, working again, cloudflare cookies resetting, etc.