Coupon code error

Discussion in 'Help & Support / Errors & Bugs' started by TomPearuss, Jul 3, 2017.

  1. TomPearuss

    TomPearuss Builder
    Builder ⛰️ Ex-Builder ⚒️

    Joined:
    Jul 1, 2017
    Messages:
    6
    Trophy Points:
    7,085
    Gender:
    Male
    Ratings:
    +1
    I have a problem with my coupon code, I want to buy Teleport, Multihome and Back which because of this current sale costs $30, which is how much my coupon code is worth. However, as I enter the coupon code in the checkout it says I must pay an extra $12 on top of my code. I have screenshots but I'd rather not post them here as someone may use my code, so if any staff could help me, could you send me a pm and I'll send you back the screenshots for proof?
     
  2. Ladyvamptress

    Ladyvamptress Bloodlust Ex-EcoLegend
    ECC Sponsor Builder ⛰️ Ex-EcoLegend ⚜️⚜️⚜️⚜️ Prestige ⭐ III ⭐ Premium Upgrade

    Joined:
    Jul 26, 2014
    Messages:
    2,253
    Trophy Points:
    81,160
    Gender:
    Female
    Ratings:
    +3,184
    Probably be best to start a pm with Andrewkm. You could also add JamieSinn, Nicit6 and Imaginex to it as they are server admins and might be able to help. Then you can show them what you need to. None of them will use your code. :)
     
    #2 Ladyvamptress, Jul 3, 2017
    Last edited: Jul 3, 2017
  3. Nicit6

    Nicit6 N6
    Mayor ⛰️⛰️ Ex-EcoLegend ⚜️⚜️⚜️⚜️ Prestige ⭐ II ⭐ Gameplay Architect Premium Upgrade

    Joined:
    Jul 13, 2013
    Messages:
    9,916
    Trophy Points:
    102,160
    Ratings:
    +8,061
    I believe that coupon codes don't work with sale prices. So your coupon is working for $30 worth of features (normal prices).

    That leaves you with a normally $20 feature left which after the sale is $12.
     
    • Like Like x 1
    • Informative Informative x 1
    • List
  4. TomPearuss

    TomPearuss Builder
    Builder ⛰️ Ex-Builder ⚒️

    Joined:
    Jul 1, 2017
    Messages:
    6
    Trophy Points:
    7,085
    Gender:
    Male
    Ratings:
    +1
    That makes sense but not exactly fair. Anyway this can be changed?
     
  5. TomPearuss

    TomPearuss Builder
    Builder ⛰️ Ex-Builder ⚒️

    Joined:
    Jul 1, 2017
    Messages:
    6
    Trophy Points:
    7,085
    Gender:
    Male
    Ratings:
    +1
  6. stoler202

    stoler202 Builder
    Builder ⛰️ Ex-President ⚒️⚒️

    Joined:
    Aug 3, 2012
    Messages:
    1,701
    Trophy Points:
    32,660
    EcoDollars:
    $0
    Ratings:
    +471
    I would suggest hurrying up.
     
  7. Nicit6

    Nicit6 N6
    Mayor ⛰️⛰️ Ex-EcoLegend ⚜️⚜️⚜️⚜️ Prestige ⭐ II ⭐ Gameplay Architect Premium Upgrade

    Joined:
    Jul 13, 2013
    Messages:
    9,916
    Trophy Points:
    102,160
    Ratings:
    +8,061
    You'd need to talk to andrew.
     
  8. 314

    314 Irrational Moderator, former ServerAdmin
    SuperMod EcoLegend ⛰️⛰️⛰️⛰️ Ex-President ⚒️⚒️ Prestige ⭐ VI ⭐ Premium Upgrade

    Joined:
    Apr 1, 2014
    Messages:
    7,046
    Trophy Points:
    97,160
    EcoDollars:
    $1,400,000
    Ratings:
    +4,917
    So, out of interest... why are those coupons setup differently than normal coupons which can be used during sales?
     
  9. Nicit6

    Nicit6 N6
    Mayor ⛰️⛰️ Ex-EcoLegend ⚜️⚜️⚜️⚜️ Prestige ⭐ II ⭐ Gameplay Architect Premium Upgrade

    Joined:
    Jul 13, 2013
    Messages:
    9,916
    Trophy Points:
    102,160
    Ratings:
    +8,061
     
  10. zBulldawg

    zBulldawg Builder
    Builder ⛰️ Ex-Mayor ⚒️⚒️

    Joined:
    May 8, 2017
    Messages:
    76
    Trophy Points:
    8,640
    Gender:
    Male
    Ratings:
    +400
    Also @TomPearuss you've got 2 hours and 15 mins to redeem
     
  11. TomPearuss

    TomPearuss Builder
    Builder ⛰️ Ex-Builder ⚒️

    Joined:
    Jul 1, 2017
    Messages:
    6
    Trophy Points:
    7,085
    Gender:
    Male
    Ratings:
    +1
    Well it seems I've gone past the redeem date? I'll pm Andrew I guess, I was waiting for a response to my question before using it.
     
  12. andrewkm

    Founder Premium Upgrade

    Joined:
    Apr 5, 2011
    Messages:
    20,603
    Trophy Points:
    102,160
    Ratings:
    +15,128
    You can use the actual coupon for 90 days.