I'm a bit confused. I looked the forum over and I can't find a post talking about changes being made to the process of banning people from your town. I'm not sure if I've missed something, but if I have, a few other people have as well, so I thought it would be wise to post this so others can see the information too. It used to be that if you didn't want someone in your town, you filed a complaint against the person stating that they were banned from your town and a mod would note this and lock the thread for future reference. Now, all of a sudden, mods are dismissing the complaints and telling the people to just contact a mod in-game when someone they don't want in their town shows up and they will force tp the person away. It was only like 2 weeks ago when a mod was still accepting these types of complaints though, so I'm confused as to what happened. So is town ban complaints still a thing or not? If not, maybe post something officially to inform everyone in hopes to lighten the mod's load of unnecessary complaints. Reference: Spoiler Town ban accepted on Dec 16, 2015 Town ban accepted on Dec 17, 2015 Town ban accepted on Dec 20, 2015 Town ban accepted on Dec 22, 2015 Then bam! A couple days later mods started dismissing them. Town ban dismissed on Dec 26, 2015 Town ban dismissed on Jan 1, 2016 Town ban dismissed on Jan 1, 2016 Now if you've viewed the content in the spoiler, you'll see what I'm talking about. At first I thought that maybe sick made a mistake and just let it go. Now I see that Bashdash has joined in, making me wonder if something has changed. Thanks for your time.
Mmhm, I've been wondering about this too. Been weird how they were saying "This has been noted" or something along those lines, and now they're just dismissing the complaints
They way that I've always understood this to work is that complaints aren't needed. If someone refuses to leave your town, you tell a staff member who comes and asks them leave, before tp'ing them away if need be, ultimately banning if they keep returning. I imagine that this is still the case and that one person has posted a complaint which others have followed suit. It would be good for Nicit/Phys to clarify exactly how they want this handled though. I personally don't think that this is something which needs to be posted about on the forums though.
Well it is, just the way I feel is best to handle this is to tell them in game. If they then are in one of your towns and refuse to leave, you speak to a staff member.
but what if in 1 week they come back? i feel the statement on the forums that they are banned from all towns works as a note that can easily be traced, if the problem arises again. If a mod says it once in game, they may forget about it or the user who wanted them gone may not have taken screenshots.
Yeah, that is weird. And I do think the idea that it can all be handled in game falls short. Because sometimes it takes me some time to actually get in contact with a mod and even longer for the mod to have time to address whatever the issue is. So that makes me concerned that if someone who I had "banned" from town was there, they could easily simply evade the mod by coming and leaving before the mod gets there and then later coming again. Or otherwise just poor coordination and general frustration. But if there were to be an official town ban on the forum then it would be simple for me to take a screenshot of the player in my town after the ban had been posted on forum and official action could be taken against the harassing player even if a mod hadn't ever been able to personally witness it. Otherwise it could easily be a wild goose chase in game. I mean usually it probably isn't as severe as that and could be handled in game, but it seems like there are a lot of holes in that idea. Also it's just plain weird that seriously in a matter of days the protocol seemed to change completely.
Hey everyone, hopefully I can shed some light on the situation for you. We've been dismissing these "complaints" recently because the complaint section is for reporting users who have broken our rules, not some personal dislike for someone. There is actually no rule concerning pre-"banning" people via complaints, and since our job is to enforce rules, that's why we've started dismissing these complaints. For those of you who don't like this because you believe this user will turn up a week later, we have a command that notes things like warnings, if someone comes back to your town and we've told them to get out the previous week, we will know, and take proper action. In the situation there is no moderators online, simply take screenshots and file a complaint, it will be handled appropriately. Trust me, we're not as stupid as you think we are. If you have any questions regarding this, feel free to contact me via forum PM or in-game. Thank you for understanding.
Can we place them in the eviction section then? And doesn't the note system still reset after each reset? I too thought people could simply post a ban from your towns and then thats that xD but meh
@Dewsy92 thanks for clearing that up. I wasn't sure if it was a thing before, I just have seen many mod handle these types of 'complaints' by saying it's noted and locking the thread. I thought that it was for record purposes. I never agreed with filing a complaint to ban someone from your town as it's not really a complaint until the person actually goes back after being banned. I just got confused as before mods handled the complaints and now it just seems like things changed and it's unneeded complaints being filed wasting not only the player's time, but staff's time as well. @Bashdash100 I know there is a note system, but there are places to handle contracts, evictions, etc on the forum (and after seeing some mods handle town ban complaints in the past), many players have thought this was a thing and now being turned away. I'm not sure if the note system resets, but if it does it's not a very reliable source. Still would make sense to have a place on the forum to state town bans. I may make a suggestion later to add a section to the town eviction section and the rules about properly banning someone from your town. I mean you can properly evict someone, just seems odd there's no solid way to ban someone from your town. But I thank you for your reply in clearing this up. As others have stated, this is a bit confusing and I (like many others) were under the impression that simply stating in a complaint was the way to keep someone from your town. I mean you can tell someone they are banned from your town and then when they come back and call a mod in, but if there is no proof, it's a he said/she said situation that would add more stress on the staff team. As I've said I also thought that it wasn't a "complaint" matter when simply stating someone is banned from your town. I'll get around to making the suggest soon and everyone can post their support there I suppose. This was mainly to gather information on the proper procedure to ban someone from your town. Thanks for your time, @Bashdash100 (or any other mod that gets here first) you may lock this as this thread has served it's purpose.
To my knowledge, the note system no longer resets like /warn, especially since I'm seeing once from 1-2 months ago. @Ladyvamptress, I'm really sorry the some of the miscommunication. I think a sub-forum would be a really good idea rather than keeping them in the complaints forum. Much more easier to document/find. And, of course we don't lock threads in the help section in case someone else needs this question answered. Hopefully this answered your questions.
Oh that's right. Silly me. I'm making the suggestion now. And good to know the note system doesn't reset too! Thanks again. <3
