Complaints, Appeals, and some Common Sense

Discussion in 'Suggestions' started by Nicit6, Jan 12, 2017.

  1. Nicit6

    Nicit6 N6
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    1) "No more irrelevant posts"

    Just give people a forum warning! Honestly. There's already a warning in the rules sticky for that section... as well there's also a forum warning preset specifically for where people genuinely might not know better that assigns no warning points.

    2) Posts tagging higher up staff (and especially those tagging staff and not doing anything else) (mainly on appeals).

    Posts which only tag higher ups are pretty obviously useless... they don't tell the person appealing anything. These tags are just a relic from a more active time with a much larger staff team, now the GA+ team being tagged outnumbers the smod team typically doing the tagging. In all honesty it doesn't really seem insane to ask that the GA team actually check the section at least once a day.

    3) Get appeals done in a 24 hour window.

    While it's understandable that this isn't always possible due to some more nuanced aspects of certain appeals (collecting information on certain scamming appeals, working out a reasonable plan, etc), a long wait is honestly just in most cases unnecessary... if you really think someone needs to wait longer, you can tempban them. It's really hard to say how taking 5 days to tell someone they need to put more effort into their appeal is anything other than wasting their time.

    4) Activity - Based Repayments on Scamming appeals.

    It makes literally 0 sense that people who have been banned for months can get repayment priority over active players. Simple enough and honestly extremely reasonable to tell people that if they want their money, they shouldn't get themselves banned.

    5) Periodic Payments on Long-Term Scamming Appeals

    When players come back after scams for hundreds of thousands, if not millions, these repayment schedules range in length from weeks to even several months. Requiring a simple lump sum payment at the end of the period does not sufficiently ensure that the money will be earned in the proper timeframe, as players can simply put it off towards the end that think that they're fine, until it is too late to fix it. Not to mention that any player coming back with no intention to repay the loan can be given extra weeks to months totally free - with no obligation to pay the person they owe until months have passed. Weekly or bi-weekly payments ensure that money is being earned in a timely manner.
     
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    #1 Nicit6, Jan 12, 2017
    Last edited: Feb 23, 2017
  2. Mission001

    Mission001 Ex-EcoLegend HⱻặĐHůƞẗǝɍ
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    Point 2 i completely agree with.

    I only really tag higher ups if I looked into a Scamming Appeal and i put links to all previous complaints.
    It helps move the case alone and also tells the user that the appeal is actually being looked into

    I also agree with point 1.
     
  3. THCOOL

    THCOOL SolarNation Founder and Ex-smod
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    #3 I agree with the most. I actually made a similar suggestion but you have done a better job explaining it.
    Exactly the point I was trying to make on my previous suggestion. Tired of people waiting in shotbox complaining "my appeals been up for several days can ppl look at it ffs," only for an admin to finally comment and deny it saying lack of effort. If you feel they need more time, then just tempban them and then take care of the appeal within 24 hours once its up. +1
     
    #3 THCOOL, Jan 12, 2017
    Last edited: Jan 12, 2017
  4. KingNdm

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    I absolutely agree with every single point here. Little on the edge on the last one. But seriously this needs to be taken into consideration.

    1) I believe irrelevant posts should just be deleted and warned for. We shouldn't have to constantly tell people over and over again to not do the same thing. As well as I like the idea of a warning that assigns no warning point.

    2) I completely agree.

    3) This. Please. I don't understand why we have appeals waiting for 5 days.. then give them another 5 day temp. Or making them wait 5 days as you said and telling them to re appeal with more effort.
     
  5. BobbyBlack

    BobbyBlack Community Spokesperson
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    Up until 2015 all of my ban appeals were handled on the same day I put the appeal in, after that I noticed they would be handled between 3-7 days. It's really shitty because even after a whole 7 day wait I was then given a week temp ban
     
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  6. KingNdm

    KingNdm ECC Sponsor
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    should probably stop getting banned :p
     
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  7. BobbyBlack

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    Make a suggestion m8,I'm a rebel fuq u -1
     
  8. jwpwns

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    edit
     
    #8 jwpwns, Jan 12, 2017
    Last edited: Jan 20, 2017
  9. Nicit6

    Nicit6 N6
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    Bump, once again an appeal has gone unanswered for days just to be denied
     
  10. jwpwns

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    Changed my mind I now agree with all of this +10000
     
  11. DonaldTrump9

    DonaldTrump9 Former President of ECC
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    +1

    I agree with every point, but the third one (in my opinion) is the most important. Appeals shouldn't go unhandled for several days, because the player may lose interest. If they get tempbanned for a week 24 hours after they appeal, at least they'll know the result right away.

    Like you said, leaving an appeal unanswered for days only to get denied is just wasting their time.
     
  12. MatthewStevenGo

    MatthewStevenGo Builder
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  13. MaxToMinimum

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    There also should be something with needing timestamps for screenshots
     
  14. Nicit6

    Nicit6 N6
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    Why?
     
  15. MaxToMinimum

    MaxToMinimum President
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    There has been a few times where someone takes one altercation, lets say they hacksuated and directed language. They just take screenshot on one part, teleport away and screenshot other part. This makes it looks like it was two different occasions but it was really only one.
     
  16. Nicit6

    Nicit6 N6
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    What good does requiring do, though? I feel like for the really very minimal benefit there you'd screw over a bunch of people who didn't know they needed to take two screenshots of everything.
     
    #16 Nicit6, Jan 22, 2017
    Last edited: Jan 22, 2017
  17. SirChilledMrHobo

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    1) I disagree, I haven't seen many irrelevant posts lately from many players and I think that a forum warning would be overkill for a first-time offense of a builder or resident. Maybe if the user is an old timer then maybe. But it's a user second offense then lay down a forum warning.

    2) I disagree, call me old fashion but I like to see the GA get tagged that's a moderators job. It may seem simple, but that just something you should expect to see the active moderators do. Maybe put some more work into it, tagging the GA's and explain why you tagged them and possibly where you see the appeal is going/if it needs more effort.

    3) I disagree, you read the appeal rules and it says 1-7 days to due process for a reason. Things take time and if your appealing you have all the time in the world.

    4) I disagree, you can currently only pay off those debts if the player is active. If the player is inactive you tell the GA they are inactive and they put on hold. That's how it is currently working I believe.
     
    #17 SirChilledMrHobo, Jan 24, 2017
    Last edited: Jan 24, 2017
  18. kukelekuuk

    kukelekuuk C͕̹̲̽ͪ͐ͩ̔L̜̦̝͈ͦ̿̾̿ḘA̻̗̤̳̐ͭ̆̿̃̑ͭN̊̓͑̇ͯ
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    Forum warnings don't do anything. It's just that. A warning. Now if you got 3 warnings, that just means you know what you're doing and you blatantly disregarded the rules. It's not overkill, because it doesn't do anything unless you got multiple.

    "that's a moderator's job"

    It's not though. It does absolutely nothing. All it does is show "hey guys, I look at this section." It's not needed and all it does is make it look like a moderator's job is to be a lackey. Even with a bit of text padding, it feels robotic and unnecessary to me. It's a pointless effort.
     
    #18 kukelekuuk, Jan 24, 2017
    Last edited: Jan 24, 2017
  19. Nicit6

    Nicit6 N6
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    That's why there's also a warning option that doesn't even count towards a forum ban. Literally all it does is send an automated message saying "hey, this isn't allowed, please don't do it again". It was created for the situation you described.

    Just because that's how you think it should be done doesn't mean that's a good way to do things. It accomplishes nothing.

    It literally doesn't say that anywhere, you're thinking of applications. There is no such rule for appeals. Not to mention, I was on staff for over two years, an admin for most of that time. I wouldn't be suggesting it if I knew it wasn't possible. It is very possible.

    And then you're not even making a point with your disagreement with the last part. You're just saying how things work currently. There's no reason not to prioritize active people on repayments.
     
  20. Nicit6

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