First off let me say that I have been very happy with the assistance I have received from most of the MODS. Whenever one receives a HELPOP request they are pretty quick to respond (that is if they are one). However that being said I think I have met the least helpful MOD this morning. ZirongPro, whom I have never seen before this morning, responded to my HELPOP this morning. Here is the backstory... Everyday for the last two weeks I have been griefed, extensively, the last being over 250 blocks. They stole items from items frames that were behind glass, they damaged everything. Very malicious. In the past Bird, Pyro and Mixi and a few others have helped and aside from the items frame items I got everything back, they confirmed who damaged the items, told me their name(s) and then banned them. Today, none of that happened. When I arrived this morning, all my animals were missing or wandering through my home. I checked the cages and they were fine. Which tells me that they damaged the cage and replaced the blocks. They stole my diamond armor and stand from my home (which was behind a locked door). To make matters worse they raided my shops for 1/3 of the item frames and items in them and killed all my villagers. When I requested a MOD through HELPOP, ZihongPro arrived invisible, did not interact with me to determine the extent of the grief. His first comment was that there was nothing that he could do, item frame are not logged, then disappeared. So I HELPOP'ed again, and the same story, Armor stands are not logged. The third time I tried to interact with him he simply asked if I got the Spawn eggs for the missing animals and stopped talking to me. I have not been here long, however I have worked hard to be helpful to other players and to provide a fun environment for all. Dealing with ZihongPro was not fun, his rude and abrasive attitude leaves a lot to be desired. The fact that I lose money and recourses everyday on this server through grieving, and yet I am told - sorry, that item is not logged we can't help you. That is BS, since whomever did it replaced the blocks or bypassed the glass. It could be logged, so lets find out who did it. AEM is a great server system, and I would like to continue to play it, however, someone in the hierarchy of Admin needs to direct ZihongPro on how he needs to interact with customers. Very Disappointed RickC1971
Item frames and armor stands are not logged indeed. He's a mod he cant go gamemode creative to give you back the items nor can he roll them back. You need an admin for that. And he responded to your helpop immediately and went to you. So please don't go spamming forums with your complaints when he's done nothing wrong. You can report him on player reports section, not repeating the same post in multiple sections.
And you do not "lose money" when you get griefed. Staffs will roll them back for you and you lose nothing.
When I received your /helpop I came immediately even though I was busy on skyblock .when I came to survival and ask where is the grief you told me it is everywhere . But I didn't see any obviuos grief except for broken glass at the side so I help you rollback after that two player message me asking me for help so I tp to them to see what I can help . While helping them you told me your animals was release so I gave you 10spawn eggs or diffrent animal . Where I have done wrong ? And at that time alot people need help not only you
If I may I was on at the time and Zhirong had made attempts to contact you about the animals you didn't seem to respond at first i also came over when you did another helpop about he item frames yet you did not state the missing animals then to me when I asked if there was anything else at that point there was only myself and zhirong on the server as staff we were rather busy at the time and I believe he did the best he was able to do at the time. I'm sorry you had an issue with it and I hope it is resolved now.
Now that I'm home, I'll start with this, Every staff handles things in their own way, one style may not suit another. What Rinn said was right, we do not have logs of Item frames/animals/armor stand thus we can't roll them back so it is understandable that he could not do anything about that. Spawn Egg: I assumed he asked that after he gave you the spawn eggs said below then proceeded to help the others who were in need. You have not been here long, so you shouldn't assume he's the least helpful staff around, I don't think what he has done was rude, in fact what Pyro said Just like how you didn't pay much attention to chat, he had to deal with others and may have missed out as well. And as Zhirong said, Everywhere? Do you think the grief area is going to be highlighted in red for us to know where to check? I often have players tell me "Help I've been grief" then they just continued doing their stuff, ignoring me while i had to lookup area, spam my logblock everywhere and get told I didn't help at all. Logs : I also would like to include, when we check for logs, our chat would most likely be spammed with actions etc, lookups and we tend to miss out chats. When that happens, the player could kindly tell us again and not going around saying "This staff is useless! S/he ignored me, how are you even staff" Money : You do not have to use your own blocks to fix the grief, we're here for that. However, like i mentioned above, there are some blocks that aren't logged. Sometimes actions will be redo-ed when no one griefed at all. You should specify where was broken instead of "everywhere" be more specific. Conclusion : The problem is, you're too quick to jump into conclusion. Do you remember the incident where you were doing the wrong command to set warp? You went ahead and blamed the server and I came and told you it was /setwarp not /setwarp name and what happens? It worked. Please try to understand from our Point Of View as well, or take the time to talk it out. Don't forget, you're not the only player that needs help. If the grief issue has not been resolved, I can hop on and do whatever I can in my abilities.
For all that posted comments - I agree - I did jump to conclusions, and at the time was very frustrated. I had not dealt with that MOD in particular before. I guess that I was spoiled by MOD's like zRinn and others that may go out of their way to please the players. ZirongPro, let me extend my oppolgies to you for my rude behavior and the manner in which I brought this to light. I should not have acted so hastily, nor should I have posted this to any forum. Please feel free to delete my complaints as they do nothing to improve the server, or the staff. They may be corrosive to new players and that is not the intent I wish. Again - I apologize for my action. Very Respectfully RickC1971
ZirongPro, let me extend my oppolgies to you for my rude behavior and the manner in which I brought this to light. I should not have acted so hastily, nor should I have posted this to any forum. Please feel free to delete my complaints as they do nothing to improve the server, or the staff. They may be corrosive to new players and that is not the intent I wish. Again - I apologize for my action. Very Respectfully RickC1971
It's ok RickC1971 I understand it's a misunderstanding between the both of us so I am not blaming you . Hope you will continue to have fun in AEM Regards ZhiRongPro
