[Bug report] Not able to buy anything from the store

Discussion in 'Help & Support / Errors & Bugs' started by Mika8117, Nov 16, 2019.

  1. Mika8117

    Mika8117 Builder
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    Minecraft Username:
    Mika8117

    Brief Description:
    I tried to buy feats but I am not able to put anything in my basket, it just gives the message "You're not allowed to purchase this item."

    Instructions:

    -Go to the store
    -Type in Mika8117
    -Click on a feature

    How many times did you recreate this?:
    infinit

    Result:
    The message "You're not allowed to purchase this item."

    Expected Result:

    Being able to purchase a feature

    Evidence:[​IMG]
     
    #1 Mika8117, Nov 16, 2019
    Last edited: Nov 16, 2019
  2. Revanrose6

    Revanrose6 Sith Lord
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    are you using a vpn? The shop won't work if you have one active.
     
  3. Mika8117

    Mika8117 Builder
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    I do use a vpn for security/privacy reasons but that does not seem to be the problem, if I enter any other username I am able to buy anything.
     
  4. Revanrose6

    Revanrose6 Sith Lord
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    Then I would suggest forum PMing andrewkm as he is the one that handles buy craft issues
     
  5. FwgKing

    FwgKing
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    Also using a VPN 24/7 and never had this issue with any of my purchases so surely it's not that.

    Tested buying feats on "Mika8117" and couldn't purchase any feature (literally tried them all), with all of them saying "You're not allowed to purchase this item."

    As stated above by Revanrose6, forum pm "Andrewkm" for more inquiry into this issue about buycraft services.
     
  6. FuriuosGeorge

    FuriuosGeorge I got answers and am no longer curiuos
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    Do you prefer have that feature already and need to buy the next level up?
     
  7. FwgKing

    FwgKing
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    :lurking:
     
    #7 FwgKing, Nov 18, 2019
    Last edited: Nov 18, 2019
  8. blazwura97

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    Same for me. I bought Tombstone the other day and it worked fine then, but now it's showing the same message.

    I don't use a VPN.
     
  9. iSneaky

    iSneaky This is a local server for local people
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    And doing the same for me, I don't use a VPN of any sorts, however I do use 4g as my WiFi. I haven't had any issues with the store unti today, Ive tried to force change my IP address, it changed and it is still not letting me purchase anything, same error message as OP.

    I have also just tried to purchase a random feature on a completely different server that uses Tebex/Buycraft as their payment plugin, and haven't experienced any issues when trying to buy.


    Edit: So changed IP's again and it's working, most likely thing is the Tebex Fraud protection is set higher on ECC compared to others, since with Tebex you can set a threshold of when your IP will not be allowed to make purchases by the number of chargebacks that have came from your IP from the entire Tebex platform, not just this server.
    So thats probably the reason why changing IP's works, as the new IP doesn't have enough platform wide chargebacks to block payments.
     
    #9 iSneaky, Nov 18, 2019
    Last edited by a moderator: Nov 18, 2019
  10. FuriuosGeorge

    FuriuosGeorge I got answers and am no longer curiuos
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    Was a thought
     
  11. blazwura97

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    Forced changed IP again and it is now working.
     
  12. andrewkm

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    I’ve PMed you the reason.