Well in my opinion *JUST MY OPINION* i honestly think there isn't enough staff on or available in times of need for those in the the southern hemisphere, i.e, Australia and New Zealand, because with different time zones, the day here is night there, i know its kinda irrelevant, but yeah that's what i think, 'cos most of the time i'll issue a major report and nothing happens and it kinda disappoints me, so yeah, i would like everyone to take this into consideration.
We appreciate and understand your concern. AEM staff is from all over the world and we all try to be on as much as possible. Doing /report sends an alert to every staff member online, so even if no Creative staff is available, all staff members see it and can respond to a point. Please keep making use of our /report system and know that we are doing all that we can to make everyone's time on AEM enjoyable. Thank you.